Recent Why SERVPRO Posts
Why Chose SERVPRO ?
3/8/2024 (Permalink)
Choose SERVPRO
For half a century, millions of customers have chosen and trusted SERVPRO® . Our professionals are skilled and help to make the damage "Like it never happened".
There are many reasons why customers chose SERVPRO for their emergency needs. Here are some of our top three reasons:
1) Customer Care -Customer Care is our top priority. We are available 24/7, year-round and will help navigate this emotional time for you. Our professionals will educate you on the restoration process and be sure to walk you through each step of the way.
2) Insurance Company relationship- SERVPRO works directly with your insurance company to help facilitate, navigate, and manage necessary paperwork for a more streamlined experience.
3)Customer Reviews- Throughout our SERVPRO system there are 61,000 positive reviews and experiences posted on Google. Our customers share their testimonials of the work performed. We are proud and thankful to make such a positive impact on people during their most stressful times.
We are here to help. Call SERVPRO of Kingston, Pittston City, & Wyoming County today at 570-714-0090
Why SERVPRO
9/1/2023 (Permalink)
# 1 choice in cleanup and restoration
SERVPRO has earned the reputation as the #1 company in the cleanup and restoration industry.
We specialize in water damage, fire damage, mold remediation and biohazard clean up.
We have the capabilities to both mitigate your damage and well as restore your home or business with full reconstruction.
With our Franchise system we have large loss partners that can assist with those losses that exceed the capabilities of a local franchise. We work together to ensure your home and business is restored.
Customer Satisfaction is of upmost important to us, and we appreciate the opportunity to assist you in your time of need.
We are available 24/7 and can be reached at 570-714-0090.
Why SERVPRO
3/17/2023 (Permalink)
You can count of SERVPRO
Emergency Situations call for quick response time especially in a case where your home or business is compromised. SERVPRO of Kingston is here to help.
We offer :
- 24/7 availability
- Honesty
- Trained and certified professionals
- Commercial equipment
- Integrity
Our SERVPRO Brand has more than 50 years of experience and over 2000 Franchises. Our key Services Include the following:
- Water Damage Remediation
- Fire Damage Remediation
- Mold Remediation
- Biohazzard Cleanup
- Reconstruction Services
If you find yourself in need of help in a disaster please contact SERVPRO of Kingston, Pittston City, Wyoming County at 570-714-0090. Here to help!
Do you have an emergency plan for your place of business?
8/19/2022 (Permalink)
Be prepared with the SERVPRO Emergency Ready Plan
Emergency Plans are crucial for your place of business.
Since opening our business, we have worked with multiple businesses, school districts, hotels, hospitals, any many more to establish an emergency plan for their buildings. These plans are so important in keeping your staff, students, guests, customers, etc. safe. We want to help you keep the ones most important to you safe.
These emergency plans are important for a 1,000 square foot building all the way to a 200,000 square foot building. An emergency can happen anywhere, and no matter how big your business is, you should be prepared! Below are a few categories of businesses we have completed ERP's at, but the categories are endless.
- Hotels
- School Districts
- Movie Theaters
- Libraries
- Senior Living Centers
- Restaurants
- Apartment Complexes
- Small Businesses
- Universities
- Insurance Agencies
- Spas
- Country Clubs
- Hospitals
- Medical Offices
- Non-Profit Organizations
- Government Buildings
Interested in setting up your free emergency plan? Give us a call!
Why Choose SERVPRO
6/16/2022 (Permalink)
When dealing with an emergency, we can be there to help 24/7/365.
SERVPRO of Kingston, Pittston City and Wyoming County is a locally owned, trusted leader in the water, fire and mold restoration industry. Our team of technicians are trained and certified through the Institute of Inspection Cleaning and Restoration Certification (IICRC) and follow standards set forth by OSHA.
Locally owned, we provide 24-hour emergency service and are dedicated to responding within 60 minutes to your commercial or residential needs. Our crews are ready for any water or fire damage including boarding up your home or business. We are a full service business, offering mitigation and reconstruction services.
Our team is equipped to make water or fire damage to your home or business, "Like it never even happened." After we are done with drying out a structure or removing smoke-damaged materials, we can put your home or business back together like it was before the damage occurred.
Owner, John Lazo, prides our growing franchise on exceptional customer service, quick response time, community involvement and trained, professional employees. As a family owned business, we find it rewarding to help a home or business owner through a stressful time. We are always "Ready for whatever happens."
Below are a few testimonials from our awesome customers:
"Thank you SERVPRO for the amazing job your crew did after the recent fire next door to our studio The Art Room in Scranton. We had some water damage and a terrible odor of smoke from the adjoining building. Everything was cleaned and the odor is completely gone. What we thought would take a week or two for cleanup ended up being done in less than 48 hours. We were able to open for a very small event for a special little girl. We can’t thank you enough." - Cathy M., Scranton
"The borough has frequently utilized SERVPRO for many of our needs. In addition to being professional, reliable and courteous the staff and management regularly check in with us to see if they can assist in anyway. This service has been more than appreciated especially during these trying times." - Cathy S., Edwardsville
"Water heater burst and flooded our finished basement. Insurance suggested SERVPRO and it was the right call. Clint and crew showed up assessed the damage and went to work. Because of their quick work more was saved than lost. Highly recommend, very efficient and thorough." - John B., Jim Thorpe
"Very friendly, knowledgeable and helpful staff. I would highly recommend the SERVPRO Kingston location to anyone in need of their services!" - Kayleigh D., Shavertown
When dealing with an emergency, we can be there to help 24/7/365.
Customer Reviews in NEPA
4/27/2022 (Permalink)
Read our Customer Reviews!
We love hearing feedback from our customers. It's so important to us. During a vulnerable time, like an emergency water loss or fire, our goal is to provide the best customer service and get your home or business back up and running.
Here are some reviews from our customers in NEPA:
"We had a significant issue, and SERVPRO was able to arrive in a very timely manner after the plumber had worked some magic. SERVPRO was very professional and efficient as a company. They were able to complete the job quicker than I expected, and were very friendly towards a difficult situation in a relatively small space. They also shared some strong communication with me through the process. Thanks, again!" - Shavertown
"When our house got damaged from soot from our fireplace, SERVPRO was quick to respond to our call. They were very easy to work with and communicated well and quickly whenever we had a question or concern. They included us through the whole process and did a great job." - Wyalusing
"I have to say, Eric arrived onsite very quickly and explained your services after we reviewed the damage. His co-worker arrived shortly thereafter and began clean up immediately. The crew was very courteous and reassured our tenants that the area would be carefully cleaned.
I have nothing but high praise for your staff and our tenant repeatedly commented on the level of professionalism.
Please extend my sincere thanks to your staff and especially Eric." - Pittston
We're very grateful to be able to provide the services we do and thankful for the amazing customers we work with everyday.
Why Choose SERVPRO as a Homeowner in Wilkes-Barre
3/14/2022 (Permalink)
The Reason to Choose SERVPRO
Why should you choose SERVPRO for your emergency restoration needs?
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:
- IICRC Training
- Employee Certification Training
- Initial Franchise Training
- e-Learnings
- Continuing Education Classes
IICRC Training and Certification
The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
Employee Certification Training
The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:
- Crew Training
- Fire Restoration
- Water Restoration
- Carpet & Upholstery Cleaning
Initial Franchise Training
A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:
- Fire Restoration
- Water Restoration
- Carpet & Upholstery Cleaning
- Mold Mitigation
e-Learnings
All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Continuing Education Classes
SERVPRO of Kingston, Pittston City and Wyoming County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:
- Water Damage Restoration
- Fire Damage Restoration
- Understanding Mold in the Restoration Industry
- Restorative Drying for Loss Control
- Mitigation Awareness Response Seminar (non-credit course)
Why SERVPRO
1/3/2022 (Permalink)
SERVPRO Kingston, Pittston City, Wyoming County appreciates your business and we are here to help!
SERVPRO of Kingston, Pittston City, Wyoming County understands you have a choice when choosing a mitigation partner to help you in time of need.
Our trained staff and team hugely appreciate the opportunity to service both your residential and commercial needs.
We are available 24/7 for any questions or emergency services you need. In addition, we can assist you HVAC cleaning, Preventative Covid 19 cleanings as well as confirmed positive Covid 19 case cleanings. Please look at the services we can provide to you as our valued customer.
Please look at our site to see what some of our customers had to say.
https://www.SERVPROkingstonpittstoncitywyomingcounty.com/testimonials
We are wishing you all a very safe and Happy New Year. We are a phone call away should you need us. Call today 24/7 at 570-714-0900
Now offering Mitigation and Reconstruction services
12/3/2021 (Permalink)
Full Service Mitigation and Reconstruction
SERVPRO of Kingston, Pittston City, Wyoming County is excited to announce our ability to provide our customers both Mitigation and Reconstruction services.
Effective immediately our Franchise will be offering Full Turnkey solutions to both our residential and commercial clients.
We can now handle your mitigation needs for Fire, Water, Mold Remediation and Biohazard and follow through with providing you with full reconstruction.
Our team is equipped and certified to restore your property "Like it never happened."
We are available 24/7. Call SERVPRO of Kingston, Pittston City, Wyoming County today at 570-714-0900.
Why SERVPRO
11/5/2021 (Permalink)
Call SERVPRO for your Emergency Readiness Plan
SERVPRO is the leader and #1 choice in Cleanup and Restoration. With more than 50 years of experience in the industry and 1900 +locations nationwide, we are here to help!
SERVPRO also offers each of our Commercial customers an Emergency Readiness Plan. This plan is offered at no cost and under no contract to ensure you as our customer have a strategic plan should disaster strike.
This plan is so important for timely mitigation to minimize the damage to your facility. Time is money and we want to be sure your business is back up and running as soon as possible.
This ERP document contains critical information such as location of utility shut offs, important locations, and priority contact information.
You can also downloaded this completed ERP onto your smart phone, allowing you access this to information at your fingertips at all times.
Please call SERVPRO of Kingston, Pittston City, Wyoming County to schedule for your Emergency Readiness Plan. Call us today at 570-714-0900
See what our customers are saying!
8/20/2021 (Permalink)
Here to Help 24/7/365
When dealing with an emergency at your home or business, a fast response time and reliable customer service is important. Our team is equipped to make water or fire damage to your home or business, "Like it never even happened."
Below are a few testimonials from our customers:
Excellent Service! I was very happy with the response time and work completed.
— Eagle Ridge Apartments in Edwardsville, PA
Very Professional. I was kept informed every step of the way.
— Carol W. in West Wyoming , PA
John and his workers were wonderful to us at such a difficult time. I would highly recommend SERVPRO to my friends and family.
— Carol G. in Wilkes-Barre, PA
I can not express how pleased I am with the wonderful work this crew has done. They have been so meticulous with everything. The manager, John, and all the crew members were so courteous and helpful. It has been such a pleasure dealing with them all, and I would gladly recommend them.
— Kathleen B. in Laceyville, PA
In need of emergency restoration services? Call SERVPRO of Kingston, Pittston City and Wyoming County - 570-714-0090.
Why Choose SERVPRO?
6/22/2021 (Permalink)
Why Choose SERVPRO?
There are several reasons to utilize and trust SERVPRO for your Residential and Commercial
1. Locally Owned Company with National Resources
We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Kingston, Pittston City and Wyoming County is close by and ready to respond to your cleaning or restoration needs.. We are proud to be an active member of the Kingston, PA community and want to do our part to make our community the best it can be. In addition SERVPRO has over 1,700 Franchises in the U.S. and Canada that are ready to help for large losses.
- IICRC Trained Technicians
The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
- Testimonials from our Valued Customers
“I used this company to tear out a large are in a historical home. They were friendly, responsive and professional. I highly recommend this company!!! DEFINITELY CALL THEM!”
“Thank you SERVPRO for the amazing job your crew did after the recent fire next door to our studio. We had some water damage and a terrible odor of smoke from the adjoining building. Everything was cleaned and the odor is completely gone. What we thought would take a week or two for cleanup ended up being done in less than 48 hours. We were able to open for a very small event for a special little girl. We can’t thank you enough.”
“The borough has frequently utilized SERVPRO for many of our needs. In addition to being professional, reliable and courteous the staff and management regularly check in with us to see if they can assist in anyway. This service has been more than appreciated especially during these trying times.”
“Water heater burst and flooded our finished basement. Insurance suggested SERVPRO and it was the right call. Clint and crew showed up assessed the damage and went to work. Because of their quick work more was saved than lost. Highly recommend, very efficient and thorough.”
We look forward to serving you and our community! Call us 24/7 at 570-714-0090
Thank you to our Customers!
4/30/2021 (Permalink)
See what our customers are saying!
After a home or business owner is impacted by water or fire damage, it is common to feel stressed, vulnerable and uncertain where to turn.
Our team empathizes with each one of our customers and makes it our goal to make an already incredibly difficult situation less stressful throughout the restoration process.
We so appreciate all of our customers and are honored to serve the NEPA area. Below are some positive reviews we have received from our amazing customers.
"My husband and I contacted SERVPRO after finding mold underneath flooring that was removed. I have several autoimmune disorders and know how serious mold is, so I knew immediately that I wanted to have this professionally looked at. John and Clint were so amazing! They were very prompt about coming to look at the mold, and their answers to all of my questions put my mind at ease. We are able to have peace of mind knowing that it was taken care of properly! We would highly recommend SERVPRO of Kingston, Pittston City and Wyoming County!" - Bethany K., Exeter
"We have had to use SERVPRO 2x in the past year for two separate, unrelated issues. Both times, they were prompt to come out, performed excellent service and kept us informed of the plan to treat the mold issues. Particularly on our recent incident, I needed the work done on a day off (which happened to be Black Friday) and despite a tight schedule, they were able to accommodate to me. I would absolutely recommend this company for Mold Remediation Issues and, frankly any other services they offer." - Mike L., Pittston
"SERVPRO was the restoration company I chose to assist in removal and cleanup of water from recent storm this January. They were at my house the same day to set up fans and dehumidifiers. They worked diligently and professionally to make the experience the least stressful for me. They continued with the same professional service until the job was completed. They phoned to let me know when they would arrive. I would use them again and highly recommend them to anyone who needs this service. Top professional team." - Betty W., Shavertown
When an emergency happens, please feel comfortable and confident in calling our team to assist. We will treat your home, business and belongings with the utmost care and respect. We are happy we can help.
We are growing!
3/16/2021 (Permalink)
Looking forward to serving more of NEPA this year and years to come!
Our team is excited to announce that we have grown! Along with SERVPRO of Kingston, Pittston City and Wyoming County, we are now also proud owners of SERVPRO of Hazleton, Dallas and Harveys Lake.
This has been a goal of ours since day one, and we could not do it without our amazing customers, staff, community and business partners. We look forward to continuing to serve even more of NEPA in 2021 and many years to come! - Our SERVPRO Family
What our NEPA Customers are saying
12/10/2020 (Permalink)
Hear what our customers are saying.
SERVPRO of Kingston, Pittston City and Wyoming County opened in 2016 by Franchise owner John Lazo. Located in Northeastern Pennsylvania the franchise operates from our Kingston, PA office. Our franchise goal is to provide the best customer service to our customers in the restoration industry. Raised in Northeastern Pennsylvania, John prides himself on a work ethic handed down from his family. NEPA has a reputation of hard working people and what better area to operate a business where we set the standard for excellence. Our franchise has continued to grow every year from day 1 and we look forward to continuing to serving you for your residential or commercial needs.
Below are a few testimonials from our commercial and residential clients following working with SERVPRO of Kingston, Pittston City and Wyoming County.
"I had a serious problem with mold in the crawl space under a section of my house. I called SERVPRO of Kingston to inspect the area and contracted with them to remove the damaged insulation and perform mold remediation procedures. Although my problem was not an emergency, the SERVPRO team responded quickly, and, from the moment I called to the end of the project, I was treated with the utmost respect and courtesy, and the work was carried out in a professional and efficient manner. Everyone at SERVPRO of Kingston, from the owner to the office staff and technicians, was personable, helpful, and professional. What a team! I recommend the business most highly and without reservation."
— Ellen G. in Hunlock Creek, PA
"We needed to have our facility cleaned prior to reopening from COVID. I was on a very short timeframe. They accommodated my limited timeframes and worked to get the job completed quickly and efficiently. John was honest about services he didn’t think we would need and what he thought would benefit us. When the day came for the disinfecting process they were respectful of staff and made every effort to not be intrusive."
— Marbee S. in Wilkes-Barre, PA
"SERVPRO is our go-to clean up and restoration service provider, always!! They are very responsive and attentive to our immediate needs, no matter what time of day I call them. Their team is very knowledgeable and hard working; I recommend them whenever I can to our sister properties."
— Amy G. in Edwardsville, PA
"Highly recommend SERVPRO of Kingston, Pittston City and Wyoming County to anyone dealing with water damage. Highly skilled and knowledgeable employees who kept me informed and calm through the entire process of cleaning up my home."
— Elizabeth D. in Kingston, PA
We love hearing feedback from our customers, and it keeps us going every day. To make an already difficult situation a little less stressful is always our goal. Here to Help.
We are the Cleaning Experts
11/16/2020 (Permalink)
As the Cleaning Experts, SERVPRO is Here to Help
SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
Specialized Training
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
- Kitchen/Food Areas
- Bathrooms
- Schools/Classrooms
- Offices
- Retail Spaces
- Water Fountains
- Shelving/Racks
- Sales Counters
- Carpets and Rugs
- Stair Handrails
- Elevator Cars
- Playground Equipment
- Fitness Equipment
Specialized Products
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of Kingston, Pittston City and Wyoming County, 570-714-0090.
Sources:
https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html
https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html
Why Choose SERVPRO - See what our Customers say!
8/24/2020 (Permalink)
Nothing makes us happier than hearing how happy we make you!
Typically when you are calling SERVPRO of Kingston, Pittston City and Wyoming County, you are already experiencing a stressful situation. Water, Fire and Mold damage are not simple things for home or business owners to deal with. Our goal is to make an already difficult situation as stress free as possible. Our technicians will treat your home, business and belongings with care to ensure you are happy with the restoration process from start to finish.
Below is a testimonial from a recent customer after completing services at his family home:
"One of, if not the best, contractors we have ever had the pleasure of working with. We found ourselves in a bad situation after a basement contractor didn’t properly contain their mess and were left with a house FULL of toxic cement dust which made it uninhabitable. I cannot convey how bad the mess was, it was everywhere – in cabinets, closets, on every wall and ceiling, even in the coffee maker! We genuinely were not sure the house could ever be fully cleaned to its previous condition.
After calling and speaking with John at SERVPRO – Clint quickly came out to conduct an incredibly detailed estimate. John and Clint were incredibly helpful while working with both us and the basement contractor to make our home safe and clean again.
Clint showed up with his crew and over the course of 2 days, using 2 large vans full of equipment including air scrubbers, HEPA vacuums, a myriad of cleaning solutions, brushes, mops, etc proceeded to vacuum every single surface. Linens and window treatments were bagged and labeled as to their room location and then every surface was hand washed with appropriate cleaners. Wood surfaces were cleaned with a special wood oil soap and trust me – their attention to detail in using the right methods and products made a huge difference in the end result.
An example - our home has a large cathedral area with exposed beams and a lot of wood grain. Clint was able to fully clean the 2 story vaulted ceiling and beams, even detailing the fan (2 stories up) which had been caked with cement dust. In the kitchen, every piece of cookware, glassware, etc in the kitchen was properly cleaned.
We have been more impressed by Clint and his crew than we could possibly describe. Not only were they incredibly professional and respectful in their cleaning methods and treatment of our belongings, but they were perfect gentlemen and wonderfully nice people.
Having strangers come into your home and go through literally EVERY belonging in it, can be stressful – but Clint and his crew turned a tough situation with months of anxiety and stress, into a wonderful experience and brought our situation to very happy resolution.
To John, Clint and his crew – we cannot thank you enough for restoring our home to its former glory (and level of cleanliness!). To anyone looking for a serious cleaning service – look no further. This company is the tops!" - Matt S. in Benton, PA
Our business satisfaction is based on how satisfied our customers are. Please check out some other feedback we've received from our customers here. When choosing a restoration company, choose one that emphasizes customer satisfaction!
Free First Responder Vehicle Cleaning to say Thank You
5/3/2020 (Permalink)
SERVPRO helping those who help us.
On Thursday, April 23rd, SERVPRO of Kingston, Pittston City and Wyoming County hosted an event for local First Responders to have their emergency vehicles cleaned and sanitized for free.
Our First Responders do so much to keep the community safe that this was a way to help us keep them safe during these times of COVID-19.
Our franchise was able to clean and disinfect about 30 vehicles from 9 different stations.
Our franchise owner, John Lazo, says it’s our way to give back to those who protect our community.
He says, “first responders do so much for our community. They respond to many calls such as shots fired, building fires, accidents, and many other emergencies.”
Our franchise was able to pre-order disinfecting supplies ahead of time to complete a misting with an EPA registered disinfectant and wipe down horizontal and touch surfaces.
We're a nationally known brand owned and operated by a family in NEPA
1/7/2020 (Permalink)
Our family owned franchise is always here to help.
SERVPRO of Kingston, Pittston City and Wyoming County opened in 2016 by Franchise owner John Lazo. Located in Northeastern Pennsylvania the franchise operates from our Kingston, PA office. Our franchise goal is to provide the best customer service to our customers in the restoration industry. Raised in Northeastern Pennsylvania, John prides himself on a work ethic handed down from his family. NEPA has a reputation of hard working people and what better area to operate a business where we set the standard for excellence. Our franchise has continued to grow every year from day 1 and we look forward to serving you for your residential or commercial needs.
SERVPRO of Kingston, Pittston City and Wyoming County works with most insurance carriers and has relationships with many insurance agents throughout the area. We are proud to be their choice when disaster happens. We are also preferred vendors for many commercial property managers in the area. We have the training and equipment to restore your home or business and no job is too big or too small. SERVPRO of Kingston, Pittston City and Wyoming County is “Ready for whatever happens. “
We are an IICRC certified firm with numerous industry related certifications. We are also certified by the EPA to conduct lead based paint renovation and repairs. Our employees take pride in their work and understand how stressful a disaster can be to you.
We are proud to serve a nationally known brand of SERVPRO and be locally owned and operated by a family in NEPA.
Faster to Any Size Disaster in Wyoming County
12/11/2019 (Permalink)
We are faster to any size disaster.
SERVPRO of Kingston, Pittston City and Wyoming County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Wyoming County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7 – 570-714-0090
Residential Services
Whether your Wyoming County home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services: Click Here
Commercial Services
There's never a convenient time for Fire or Water damage to strike your Wyoming County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: Click Here
- Commercial Water Damage Restoration
- Commercial Fire Damage Restoration
Start National Preparedness Month with an Emergency Ready Profile
9/4/2019 (Permalink)
Take Advantage of the Free SERVPRO Emergency Ready Profile
National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.
The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”
In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.
The ERP establishes us as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.
Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.
The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future.
If you're a business owner looking to create an emergency plan, call us, we can help!
Why SERVPRO is a Good Restoration Choice
7/2/2019 (Permalink)
Why Call SERVPRO?
SERVPRO understands your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.
We are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.
Emergency Response to Claims
Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.
Pretesting Reduces Claims Expense
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." We make sure pretesting is completed on every loss to determine restorability.
Claims Inventory Service
SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Superior, Time-Tested Training
Effective training is the best way to help ensure your customers receive the service they deserve. Our technicians are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to our staff and Insurance Clients at our state of the art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:
- A National Call Center to achieve prompt handling of the claim.
- Implementation of best practices and job process programs.
- National Accounts qualification criteria and annual compliance checks.
- Crew and vehicle standards.
- Insurance requirements.
- File documentation requirements.
- Quality assurance program.
Serving Adjusters and Their Clients
Our job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.
Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.
Why Choose SERVPRO?
5/2/2019 (Permalink)
We're proud to be a leader in the restoration industry.
There are many Restoration Companies in the Field. What makes SERVPRO different?
Mandatory Certifications:
Upon hire, our production technicians and chiefs are required to receive their restoration certifications and training. Before they step foot onto an emergency loss, they are fully educated on the restoration process. Below are the certifications that our employees receive with SERVPRO when joining our team.
Certifications
- ASD - Applied Structural Drying Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Advanced Equipment & Technology:
Recent years have seen a rapid advancement in the equipment and process used in the restoration industry. These changes allow us to restore a property back to preloss condition quickly, reliably, and more effectively. We use equipment that is Institute of Inspection Cleaning and Restoration Certification approved.
Fast 24 Hour Response:
This is Simple. We respond to Emergency Situations 24/7 365 days a year. In an emergency, you can expect a response from our team all hours of the day.
Customer Satisfaction:
We pride ourselves on customer satisfaction and explaining the restoration process to our customers from start to finish. Hear what our customers are saying!
"SERVPRO is one of the best companies around. John and his crew are fast, efficient, professional, honest and courteous. I am highly satisfied in the service I received for water restoration in my home. I would recommend this company to anyone who is in a water crisis. John and his crew promptly ensured that minimal damage was done to my home by a buster water source."
— Theresa D. in Exeter, PA
Community is Important:
Since our franchise opened in 2016 our community has been very important to us. We want to help the community thrive by assisting those in need, keeping the area safe and making the area the best it can be. Below are a few organizations we have had the pleasure of being part of:
- Accredited with the Better Business Bureau
- American Red Cross
- CASA of Luzerne County
- Community Reading Day
- Greater Wilkes-Barre Chamber of Commerce
- Head Start Program
- PGA Tour
- Toys for Tots
- Tunkhannock Rotary Club
- Wyoming County Chamber of Commerce
Crime Scene Cleanup
9/5/2018 (Permalink)
Biohazard situations require professional attention.
Trauma and Crime Scene Clean Up
After the police have finished processing a crime or accident scene, the cleaning and restoration process can begin. Many times, crime and accident scenes have blood and other biohazard contaminants that pose a serious health risk. SERVPRO of Kingston, Pittston City and Wyoming County will respond immediately and has the specialized training, protective equipment, and experience to safely clean trauma and crime scenes.
Need Trauma or Crime Scene Cleanup? Call Today – (570) 714-0090
Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. Our first focus is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.
Crime Scene and Trauma Cleaning Services
- Fingerprint powder and evidence-gathering chemicals
- Tear gas and pepper spray residues
- Fire extinguisher residue
- Blood, bodily fluids, and tissue remnants
Common Trauma and Crime Scene Scenarios
Crime Scene Residues
From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property after a crime scene investigation.
Bloodborne Pathogens
We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Our trained Professionals clean, disinfect and deodorize the structure.
Methamphetamine Labs
Many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. Our technicians follow federal and state guidelines to properly clean all surfaces.
24/7 Emergency Service